If it isn't right, send it back.

Because our products are personal-care items, all payments are non-refundable. We do not offer refunds, but we will always make a faulty or incorrect order right.

Opened products

For hygiene reasons, opened products cannot be returned.

Faulty, damaged, or wrong items

If a product arrives faulty, damaged in transit, or is not what you ordered, contact us within 24 hours of delivery with a photo of the box and contents. We will replace it at our cost, with no need to ship the original back in most cases.

How to reach us

Email us with your order reference, or message Sinachi on WhatsApp. We answer within one working day.